Palatability Guarantee

Palatability Guarantee

At Paw Pantry, we take great pride in offering one of the finest selections of super-premium food for both cats and dogs. We are dedicated to providing only top-quality pet food that is both nutritious and delicious for your furry companions.
However, we understand that pets can be quite discerning when it comes to their food preferences. That is why we offer our Palatability Guarantee, giving you the peace of mind to shop with confidence.
If your pet is not completely satisfied with their new food, please don't hesitate to contact our customer service team via Live Chat or through our contact form. Our guarantee allows you to return any unused dry food from selected brands for an exchange or a full refund.
We'll accept your pet's bag of food if... 

  • It’s still over 50% full
  • It’s still in its original packaging
  • You’ve included your original proof of purchase
  • You contact us within thirty days of purchasing the product you'd like to return

Our Palatability Guarantee applies to the following brands…

  • Hypro Premium (2.5kg bags only)
  • Super Vite (3kg bags only)
  • Pure Life (1.5kg & 1.8kg bags only)

Please note that you will be responsible for the cost of returning the unused portion of the pet food. Once we have received your return, we will promptly process your refund or arrange for an exchange with another food option.

At Paw Pantry, we are committed to providing the best possible food options for your pets. Our Palatability Guarantee is just one way we demonstrate our commitment to ensuring that both you and your furry companions are completely satisfied with our products and services.